ATLANTA and CHARLESTON, S.C., September, 2019 – AVOXI, the call management platform of choice for international businesses, hit another milestone in their global expansion initiative. The company released an expanded set of digital phone line options and coverage options across APAC, a region where AVOXI has worked hard to establish itself as a major player in the cloud communications space. Their efforts are already being rewarded by the local markets in Asia and Oceania, with the company enjoying an amazing growth rate in new customer trends coming out of APAC since 2018.
The latest release includes first-time coverage of digital phone numbers in Myanmar, Sri Lanka, and several cities in India. Other regions in Asia and Oceania that received a major upgrade in available coverage included Australia, Cambodia, China, Japan, Russia, Macau, Nepal, New Zealand, Pakistan, the Philippines, South Korea, Thailand, and Vietnam. See the full list of Asia virtual phone numbers.
“Of all the international destinations included in our 2019 expansion plan, our goals in APAC were certainly in the “non-negotiable” category,” said Jon Ross, Sr. Director of Carrier Provisioning. “Luckily for us, the local carriers and regulators across that part of the world have been excellent to work with. The transparency and responsiveness we’ve experienced, combined with a generally business-friendly culture, have allowed us to establish some very rewarding partnerships as we strengthen our network’s footprint in the region.”
After achieving a major milestone earlier this year by expanding their virtual number coverage to include 160 countries, AVOXI maintains aggressive targets for their 2019 expansion project. Looking at the numbers, it’s no wonder why the company is so enthusiastic about strengthening it’s footprint in APAC. Some highlights announced by AVOXI since the start of 2018 include:
New customer acquisition from accounts based in APAC increased over 1,000% between Q2 2018 and Q2 2019.
In 2018, AVOXI established additional network infrastructure in the region with a new Point-of-Presence located in Hong Kong.
AVOXI has been steadily adding local customer-facing representatives and strategic leadership dedicated to the region, including a new Commercial Director of APAC, Alvin Ho.
In 2019, AVOXI added 6 Indian cities to their online inventory, becoming one of the only international carriers offering local coverage in India.
Other notable achievements stemming from AVOXI’s 2019 expansion initiative include the return of virtual numbers in Seoul, South Korea, as first-time availability of local virtual numbers from dozens of Chinese cities.
AVOXI’s rise in Asia is not expected to slow down anytime in the foreseeable future. “Establishing a strong local presence in a new region takes time” stated Connor Kimball, AVOXI’s Director of Global Demand Generation. “While our success in the last 12 months has been exciting, we aren’t ready to celebrate yet. We know we’ve barely scratched the surface in terms of establishing ourselves in Asia and Oceania, and there is a real excitement amongst the team to take this opportunity and turn it into something truly special within the next 3 years and beyond.”
2019 has been a flagship year for AVOXI. New VoIP infrastructure and aggressive coverage expansions in Asia have been highlights in a much larger global initiative that saw the company become the first cloud call management platform to feature a virtual number coverage area spanning across 160+ countries, all available for instant provision via an online interface. In June, the company also announced the launch of AVOXI Genius, a web-based contact center solution built for improving team performance and connecting with callers from any location.
Serving more than 3,000 global contact centers, AVOXI is the leading provider of cloud communications services and virtual numbers that allow companies of all sizes, and in a range of vertical industries, to enhance the experience they provide to their customers. For more information about AVOXI VoIP business solutions, or to view their complete virtual phone number inventory, visit https://www.avoxi.com/business-voip-solutions/.
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